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Service System

 

BDCOM Technical Support System

BDCOM has established a three-grade technical support system which covers major cities and most regions of China. Each grade performs its functions under the guidance of professional technique and great service enthusiasm.

 

 

 

BDCOM Service Features:

Pre-sales Service

With more than two decades' industry experience, BDCOM has established a mature pre-sales service system.  Our experts are ready to offer you an appropriate solution in network construction.

Customized Service

With the advantage of self-development, BDCOM can offer you hardwares and softwares with your own characteristics as you required.

Training and Authentication Service

Cooperating with Fudan University, BDCOM has established the Fudan-BDCOM Network Engineer Training and Authentication System. It provides a series of perfect technical training for users, agents and distributors.

After-Sales Service

BDCOM has offered after-sales services to users all over the world for more than 20 years. BDCOM takes after-sales service as a good way for building long-term relationships with customers and grow own businesses. At present BDCOM supports product warranty service, backup guarantee service and software upgrade service.